RLV Relay Checking

Now and again we'll have someone contact us to say that a device they've purchased isn't working. Generally the thing that isn't working is that when they use the capture option the intended victim hasn't been captured, or if the victim has sat on the device on their own the lock option isn't stopping them from getting up.

The cause of these problems is always something that's wrong with the victim's setup. Often it's simply that they don't have an active RLV relay. Sometimes it's that they don't even have an RLV-enabled viewer installed (or they do but RLV itself is turned off).

This problem shows up pre-sales too. We've had people trying devices in the main store and getting frustrated that they don't appear to work.

This is all quite understandable -- RLV can be a little tricky to get to grips with at first and we're always happy to help.

To help you test your RLV setup we've now put some devices around the store (see the image to the right) that, when touched, will see if the avatar who touched it has a relay that is responding. Further to that, if they do, it'll go on to check if any restrictions are in place that would stop a capture happening (for example: some collars, when leashed, will deny some forms of sitting, and this in turn stops the capture onto one of our devices from working).

If you ever suspect that one of our products isn't working for you, or you're concerned that your RLV/relay setup isn't working correctly, do please feel free to pop down to the main store and give these tools a try.

And, of course, please don't ever hesitate to drop us a line. We're always more than happy to help out if we can.

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